Recently listened to a fascinating Harvard Business Review podcast on Tactful Communication.
How Do I Communicate With More Tact?
Listen to understand, not to respond. Acknowledge any concerns and ask clarifying questions without interrupting
Respond with language that conveys understanding and a solutions-oriented mindset. Rather than placing blame, shift the conversation towards collaboration and problem-solving
Put yourself in others' shoes. What challenges may they face?
Ask questions that help you gain deeper insights into others' perspectives. Getting feedback on a regular basis may help with this
Assess the importance of the feedback and calibrate your response. Acknowledge valid points and respond with honesty
Identify patterns in feedback given to you and strategize how you can approach similar situations more effectively